General Terms and Conditions of Sale and Use — Tipoo

Last updated: [06/04/2026]

Preamble

These General Terms and Conditions of Sale and Use (hereinafter "T&Cs" or "Conditions") govern access to and use of the Tipoo mobile application (hereinafter "the Application"), available on Apple's App Store and the Google Play Store, published by:

[LecApp] Contact: [support@tipoo.fr] Website: https://tipoo.fr

(hereinafter "the Publisher")

The Tipoo Application is a professional management tool intended exclusively for professional pet groomers (hereinafter "the User" or "the Professional"). It enables the management of client records, appointments, animal profiles, invoicing, and business statistics.

Any installation or use of the Application constitutes full and unreserved acceptance of these Conditions. If the User does not accept these Conditions, they must immediately cease using the Application.

Article 1 — Purpose

These T&Cs are intended to define:

The conditions of access to and use of the Tipoo Application;
The respective rights and obligations of the Publisher and the User;
The terms of service provision;
The applicable pricing conditions;
Provisions relating to the protection of personal data (reference to the Privacy Policy);
The conditions for termination and suspension of the service.

Article 2 — Legal Notices and Legal Compliance

The Tipoo Application is published in accordance with the provisions of:

the French Consumer Code;
Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN);
the General Data Protection Regulation (GDPR — EU Regulation 2016/679);
the amended French Data Protection Act (Loi Informatique et Libertés);
the terms of use of Apple Inc.'s App Store;
the terms of use of Google LLC's Google Play Store.

Article 3 — Access to the Application

3.1 Download and Installation

The Tipoo Application is available for free download on:

Apple App Store for iOS devices
Google Play Store for Android devices

Download and installation are subject to the respective general conditions of Apple Inc. and Google LLC, which apply independently of these Conditions.

3.2 Account Creation

Access to the Application's features requires the creation of a personal account. The User undertakes to:

provide accurate, complete, and up-to-date information upon registration;
create only one account per natural or legal person;
maintain the confidentiality of their login credentials;
immediately notify the Publisher of any unauthorised use of their account at support@tipoo.fr.

The User is solely responsible for actions performed from their account.

3.3 Eligibility Requirements

The Application is reserved for professional use. By creating an account, the User declares and warrants that they:

are of legal age (18 years or older);
carry out a professional pet grooming activity;
have full legal capacity to enter into obligations under these Conditions.

The Application is not intended for consumers within the meaning of the Consumer Code. These Conditions apply in the context of business-to-business (B2B) relationships.

3.4 Service Availability

The Publisher endeavours to ensure the availability of the Application 24/7. However, the Publisher shall not be held liable for service interruptions due to:

planned maintenance operations (the User will be informed where possible with reasonable notice);
technical failures or incidents beyond the Publisher's control;
failures of the hosting provider (Supabase) or distribution stores;
force majeure events as defined in Article 11.

Article 4 — Description of Services

4.1 Included Features

The Tipoo Application offers, in particular, the following features:

Client management: creation and management of client records (name, contact details, addresses, access codes);
Animal profiles: recording of animal profiles (breed, allergies, behaviour, care history);
Appointment management: professional diary, booking and tracking of appointments;
Invoicing: generation of quotes and invoices (without integrated payment processing);
Statistics: dashboards and professional activity reports;
Professional profile: configuration of the grooming establishment's profile.

4.2 No Payment Processing

Tipoo does not process any payments within the Application. Invoices are generated for documentary purposes only. Financial transactions between the Professional and their clients are conducted outside the Application, under the User's sole responsibility.

4.3 Service Evolution

The Publisher reserves the right to develop, modify, add, or remove features of the Application at any time. In the event of a substantial modification affecting the main features, the User will be informed by any appropriate means with reasonable notice.

Article 5 — Pricing Conditions

5.1 Current Free Access

As of the effective date of these Conditions, the Tipoo Application is offered free of charge. Access to all the features described in Article 4 does not give rise to any billing.

5.2 Transition to a Paid Model

The Publisher reserves the right to introduce a paid subscription model or premium features in the future. In that event:

the User will be informed of the new pricing conditions by notification in the Application and/or by email to the address registered at the time of registration, with a minimum notice period of 30 days;
the User will have the option to terminate their account free of charge before the new pricing model comes into effect;
continued use of the Application after the new pricing model comes into effect will constitute acceptance of the new conditions.

5.3 In-App Purchases

Any premium feature or subscription offered via Apple's App Store or the Google Play Store will be subject to the respective billing conditions of those platforms. The Publisher is not a party to transactions made between the User and those platforms.

Article 6 — User Obligations

6.1 Compliant Use

The User undertakes to use the Application solely for legitimate professional purposes related to their pet grooming activity, and to comply with applicable laws and regulations, in particular:

regulations relating to the protection of personal data of their own clients;
rules relating to professional invoicing and accounting;
obligations arising from their professional status.

6.2 Data Entered in the Application

The User is solely responsible for the data they enter into the Application, in particular information relating to their clients and the animals in their care. By entering data concerning third parties (their clients), the User declares and warrants that they:

have informed those third parties of the collection and processing of their data in accordance with applicable regulations;
hold a valid legal basis for processing that data (consent, performance of a contract, etc.);
do not enter excessive or unnecessary data in relation to the exercise of their activity.

The Publisher acts as a data processor within the meaning of the GDPR in respect of the User's clients' data. The User remains the data controller.

6.3 Prohibited Conduct

The User is expressly prohibited from:

circumventing, disabling, or attempting to compromise the Application's security measures;
carrying out reverse engineering, decompiling, or disassembling the Application;
using bots, scripts, or any other automated process to access the Application;
attempting to access other users' data;
transmitting unlawful, fraudulent content or content that infringes the rights of third parties;
using the Application for purposes contrary to public policy or morality;
reselling, sub-licensing, or transferring access to the Application to third parties.

6.4 Equipment Security

The User is responsible for the security of their devices (smartphone, tablet) used to access the Application and for the confidentiality of their credentials.

Article 7 — Intellectual Property

7.1 Publisher's Rights

The Tipoo Application, its source code, design, trademarks, logos, trade names, databases, and all content integrated therein are the exclusive property of the Publisher or are subject to licences granted to the Publisher. These elements are protected by French and international intellectual property laws.

Any reproduction, representation, modification, publication, adaptation, or exploitation, in whole or in part, of these elements without the prior written authorisation of the Publisher is strictly prohibited and constitutes an infringement sanctioned by the Intellectual Property Code.

7.2 Licence Granted to the User

The Publisher grants the User a personal, non-exclusive, non-transferable, and revocable licence to use the Application, solely for the purpose of benefiting from the services described in these Conditions, for the duration of the contract and on a worldwide basis.

This licence does not entail any transfer of ownership of the Application or any of its elements.

7.3 User Data

Data entered by the User into the Application (client records, animal profiles, invoices, etc.) remains their exclusive property. The Publisher claims no ownership rights over such data.

Article 8 — Limitation of Liability

8.1 General Exclusion of Liability

The Tipoo Application is a professional management tool made available to the User. To the fullest extent permitted by applicable law, the Publisher expressly excludes all liability of any nature, whether contractual, tortious, or quasi-tortious, including without limitation in respect of:

professional decisions made by the User on the basis of information managed within the Application;
the loss, alteration, or corruption of data, regardless of cause;
the inaccuracy, incompleteness, or inadequacy of information entered by the User or generated by the Application;
any interruption, unavailability, or malfunction of the Application, whether temporary or permanent;
any direct, indirect, consequential, incidental, special, punitive, or exemplary damages, including loss of business, loss of revenue, loss of clientele, loss of data, or loss of anticipated profits;
damages resulting from use of the Application not in accordance with these Conditions;
acts or omissions of third-party service providers, in particular hosting providers and distribution platforms.

The User acknowledges that they use the Application solely at their own risk and responsibility.

8.2 Mandatory Statutory Reservation

The exclusions of liability set out in this Article apply to the fullest extent authorised by French law. In accordance with the mandatory provisions of the Civil Code, they shall not have the effect of excluding or limiting the Publisher's liability in the event of fraud (dol) or gross negligence (faute lourde) directly attributable to the Publisher, nor shall they deprive the User of any right of which they cannot lawfully be deprived.

8.3 Disclaimer of Warranties

The Application is provided "as is" and "as available". To the extent permitted by applicable law, the Publisher excludes all express or implied warranties, including any warranty of merchantability, fitness for a particular purpose, continuity of service, accuracy of results, or non-infringement.

8.4 Distribution Stores

The Publisher is not responsible for the content, practices, or policies of Apple Inc. (App Store) or Google LLC (Google Play Store). The terms of use of those platforms apply independently.

Article 9 — Personal Data

The processing of personal data in connection with the use of the Application is governed by Tipoo's Privacy Policy, available at: https://tipoo.fr/privacy

The User is invited to read this document, which forms an integral part of these Conditions.

In their capacity as data controller for the data of their own clients, the User undertakes to comply with the GDPR and the applicable personal data protection regulations.

Article 10 — Termination and Suspension

10.1 Termination by the User

The User may terminate their account at any time, directly from the Application's settings or by sending a request to support@tipoo.fr. Termination takes effect immediately or on the date specified by the User.

10.2 Termination by the Publisher

The Publisher reserves the right to suspend or terminate a User's access, with or without notice, in the event of:

serious or repeated breach of these Conditions;
fraudulent or abusive conduct;
use of the Application for unlawful purposes;
non-payment of sums due (where applicable, when the service becomes paid).

In the event of a serious breach, termination may be immediate and without compensation.

10.3 Consequences of Termination

Upon the date of account termination:

access to the services is immediately interrupted;
the User may request the export of their data before the account is closed (see Privacy Policy);
data will be deleted in accordance with the retention periods defined in the Privacy Policy;
provisions of these Conditions which, by their nature, must survive termination (intellectual property, limitation of liability, applicable law) continue to apply.

10.4 Cessation of Service

The Publisher reserves the right to discontinue the Tipoo service in its entirety. In that event, the User will be informed with a minimum notice period of 90 days, enabling them to export their data.

Article 11 — Force Majeure

The Publisher shall not be held liable for the non-performance or delay in performance of its obligations resulting from a force majeure event within the meaning of Article 1218 of the Civil Code, including in particular: natural disasters, widespread telecommunications network outages, acts of cyberterrorism, pandemics, or any decision by a governmental authority.

Article 12 — Modification of the Conditions

The Publisher reserves the right to modify these Conditions at any time. Modifications will be notified to the User by:

display of a message within the Application;
sending an email to the registered address.

Modifications come into effect 30 days after their notification, except in the case of legal or regulatory urgency. Continued use of the Application after this period constitutes acceptance of the new Conditions.

Article 13 — Applicable Law and Jurisdiction

13.1 Applicable Law

These Conditions are governed by and construed in accordance with French law, to the exclusion of any other legal system.

13.2 Amicable Resolution

In the event of a dispute relating to the interpretation or performance of these Conditions, the parties undertake to seek an amicable solution before taking legal action. The User may submit their complaint to support@tipoo.fr.

13.3 Mediation

In accordance with the provisions of the Consumer Code (in the event that these Conditions apply to consumers), the User may have recourse to a consumer mediator. In the context of business-to-business relationships, the parties agree to refer the matter to mediation before initiating any legal proceedings.

13.4 Competent Jurisdiction

In the absence of an amicable resolution, any dispute shall be subject to the exclusive jurisdiction of the competent courts within the jurisdiction of the Publisher's registered office, notwithstanding any plurality of defendants or third-party proceedings.

Article 14 — Miscellaneous Provisions

14.1 Entire Agreement

These Conditions, together with the Privacy Policy, constitute the entire agreement between the Publisher and the User regarding the use of the Application.

14.2 Non-Waiver

The Publisher's failure to exercise a right or faculty provided for in these Conditions shall not be construed as a waiver of that right or faculty.

14.3 Severability

If any provision of these Conditions is declared null or unenforceable by a competent court, that provision shall be deemed unwritten, without affecting the validity of the remaining provisions.

14.4 Language

These Conditions are drafted in French, which prevails over any translation in the event of discrepancy. The English version is provided for convenience only.

For any questions relating to these Conditions, the User may contact the Publisher at the following address: support@tipoo.fr

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